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FAQs

WATERSLYDE

What is The WaterSlyde

The WaterSlyde is the simplest, most ingenious, Tik Tok-famous pleasure and hygiene product ever invented (and we're not just saying that because our very own President & Co-Owner, Maureen Pollack, is the queen behind it)! 


For many women (and some men), the rush of water over their sensitive body parts was their first pleasure experience (note: in a 2019 study, more than 70% of Lovability's female-identifying community acknowledged this fact). Most, however, cease to continue the practice as it's no longer comfortable to scoot under the faucet and practice "bathtub yoga."


So what is the WaterSlyde? It is a visually stunning water diverter that easily attaches to a bathtub faucet to comfortably deliver a hypnotic flow of water to the midline of the tub right where it counts - in most cases, that's on to a waiting clitoris, pink taco, va-jay-jay, vag, puday, love box, hairy wompus (or whatever name you give your pleasure giver).

Who  should use the WaterSlyde? 

The WaterSlyde is for anyone and everyone that enjoys water play or is looking to try something new. Any age, any gender, any ability, any species (yes, it’s a great way to wash your dog) - there isn't anyone who can't find joy in The WaterSlyde.

What’s unique / different about The WaterSlyde?

People LOVE the WaterSlyde for several reasons: 


-- The WaterSlyde is the most hygienic, body-safe, and natural way a person can experience pleasure. 


-- A WaterSlyde user (aka Slyder) relies only on the rhythm and sensation of clean water from the sanctuary of a bathtub. And that rhythm is always unique and never the same, providing the opportunity to enjoy multiple speeds and a variety of pressures and temperatures.


-- The pulse of the water flowing off the tongue of the WaterSlyde feels like everlasting oral. 'Nuf said.


-- The WaterSlyde is truly hands-free so you can stay focused on receiving pleasure.


-- The WaterSlyde can be enjoyed solo or with a partner - either sitting behind you in the bath or astride the tub.


-- The WaterSlyde is durable and long-lasting (odds are you'll only ever need to buy just one), and doesn't require batteries.


-- The slow arousal buildup from the WaterSlyde leads to some of the most intense orgasms (just ask adult film star and self-described water masturbator Dani Daniels).


-- There is NOTHING available on the market like the revolutionary, patented WaterSlyde aquatic stimulator.


-- For moms who've recently given birth, or for women struggling to experience pleasure during sex (due to trauma or painful intercourse / dyspareunia, for example), the WaterSlyde offers a safe, soothing, calming pleasure experience.

How does the WaterSlyde compare to vibrators and other sex toys?

The WaterSlyde is truly in a pleasure product category all its own ;)


You've probably got a fav, go-to toy for when you need to just rub one out or get a quick fix. We're all for that! But that's NOT what the the WaterSlyde is all about!


Take Your Time

It's no secret that the longer you build arousal (that is, when the vulva becomes engorged due to increased blood supply), the more intense the orgasm is likely to be. Well, on average, it takes women 15-20 minutes to reach full arousal. So what's the rush? Instead, prioritize your sexual happiness and make pleasure a part of your bath / wellness routine.


Feels Like Oral

The WaterSlyde harnesses the gentle power and rhythmic feel of water to turn you on - but not like anything you've ever felt before. Think extended foreplay courtesy of what feels like everlasting oral pleasure. And if you're able to "get there," your journey may end in a majestic, toe-curling, intense O.


A Gentle Alternative

Studies have shown that high-powered vibrators can temporarily desensitize nerve endings and make it difficult to feel softer sensations.  The WaterSlyde offers a gentle, body-safe alternative to our non-stop, rush-through-everything culture, by offering a natural, deeper, slower pleasure journey.


Will the WaterSlyde give me an orgasm? How long will it take?

Let's be honest. There is never a guarantee to having an orgasm(s) whether you are with a partner, your hands, or even you favorite sex toy. That's just not how our bodies work, and there's no shame in it.


But, what we can recommend is that you enjoy the process of getting there. When using the WaterSlyde, remind yourself that we're not out for a quickie and that a slow buildup leads to the best orgasms. Take your time. Light a candle or two. Play your favorite playlist. Adjust the water flow / temperature. Get comfy. Don't rush. Lose yourself in the moment. Then feel the magic of water flowing over your body and hang on for a glorious ride :)~

Is the WaterSlyde body-safe? Will it impact my pH balance?

The WaterSlyde is the most body-safe product on the market


The WaterSlyde itself is made from high-pressure, medical-grade polystyrene, and the only element that touches your body is just plain ol’ H20You won't even need to clean or disinfect your WaterSlyde. Heck, you might even feel comfy loaning it out to a friend. Name another sex toy you can do that with?


If you use the WaterSlyde correctly, the water simply flows over the vulva and won't affect your pH balance. Water is not intended to go inside of the vagina (friendly reminder: the vagina cleanses itself naturally in the form of normal, vaginal discharge).


If you have concerns or experience any discomfort, please consult your doctor.

Can I use the WaterSlyde as part of my daily feminine hygiene routine? What if I'm on my period?

Yes! The WaterSlyde is an easy, hands-free way to gently wash water over your labia. 


Doctors recommend washing your vulva with just warm water. If you need to use soap, please make sure it's mild, and free of dyes, perfumes and chemicals.


On your period? The gentle flow of water while using the WaterSlyde will not only help wash away the blood but it can feel ahhhhmazing. And some say it also helps relieve cramping caused by menstruation due to the contractions from an orgasm. Win-win, babe :)

What is the WaterSldye made from? Is it recyclable?

The WaterSlyde is made from high-impact, medical grade styrene, a high-performing, durable and body-safe material that is commonly used in health care and food service products.


YES, The WaterSlyde is recyclable (Resin Code #5)! If your local municipality doesn't accept that type of plastic, email us and we'll send you a return label so we can properly recycle it for you! :)

BUTTERCUP CONDOMS

What size are your condoms?

Length: Our condoms are 7.4" / 190 mm long (unstretched), but have the capacity to stretch to over 15" long. They fit medium and large penises quite comfortably. For shorter penises, the condoms can still fit effectively; just don't unroll the condom all the way. The unrolled portion of the condom will sit like a ring on the base of the penis.


Width: Our condoms are 2.2" / 56 mm wide. If a condom is loose around the base of the penis, it is too large and can slip off during intercourse. Make sure the condom fits snugly before use.

How does your sizing compare to other condoms?

Our condoms are similar in size to a 'size large' Trojan condom. They are a few millimeters shy of a Trojan Magnum condom in both length and width. They fit a large variety of penises comfortably because the latex is so thin and stretchy.

Where are Lovability Condoms sourced?

An awesome farm-to-factory rubber plant/plantation in Malaysia. We’re proud to say our condoms are produced from super fresh latex tapped from local trees. Once the trees are tapped, our condoms are made right away. No wait means no icky latex smell! Fresh is good.

What ingredients are in Lovability Condoms?

* All natural rubber latex tapped fresh (80.17%) 


 * Silicone oil, a hypo-allergenic, long-lasting lubricant of the highest grade (18.12%), comprised of dimethicone, cyclotetrasiloxane and cyclopentasiloxane.


 * Corn starch & magnesium carbonate powder (1.71%), a natural material taken from corn kernels and inorganic material. Corn starch helps keep the latex from sticking to itself and make it easier to unroll, and the magnesium carbonate improves the tensile strength of the natural-latex rubber.

What ingredients are NOT in Lovability Condoms?

As importantly as what’s in our premium Lovability Condoms is what’s NOT. 


NO dyes! NO fragrances! NO parabens! NO detectable nitrosamines! NO casein! NO spermicide (nonoxynol-9)! NO gluten! NO PEGs (polyethylene glycol)! NO propylene glycol! NO numbing agent (benzocaine)! And, yes, it's NON-GMO as well :)

What ingredients are used in the manufacturing process of Lovability Condoms?

Our condoms are made by mixing various chemicals with 100% natural rubber latex. The chemicals include Latex, Ammonia, Sulphur, Zinc Oxide, Zinc dibutyldithiocarbamate, Phenolic Antioxidant, Silicone lubricant, Magnesium carbonate powders and modified cornstarch. 


The chemicals initiate a process called vulcanization, an essential step to develop the condom's required mechanical properties. Most of the chemicals listed above will be eliminated during the manufacturing process. A few will be left in the condom at very low levels, though none pose any health risk or concern.

Are Lovability Condoms vegan?

YES! Lovability vegan condoms are free of all animal byproducts. Many latex condoms are manufactured using a milk protein called casein to give the latex a smooth texture. Some also contain milk powder. The use of either makes a condom not vegan.

Are Lovability Condoms tested on animals?

No (we love our furry animals!), but - as with most things, and in full transparency - the answer is nuanced. 


All condoms and personal lubricants sold in the US are regulated as Class II medical devices by the FDA, and as a result, must adhere to specific legal standards. Prior to 2016, these legal standards required all manufacturers and brands who sell these products in the US to evaluate the safety of their products by performing some animal tests as part of the FDA’s 510(k) clearance application. However, once a new Class II medical device receives FDA clearance, no further testing is required. As such, our condom manufacturer has not conducted any animal tests on our products regulated as Class II medical devices since receiving 510(k) clearance in 2001. 


Thankfully, the FDA now supports cruelty-free methods of evaluating the safety of these products in certain circumstances. And if we launch a new product, we will require our manufacturing partners to demonstrate the safety of such a product without the use of animal testing whenever possible.

What's the shelf-life of Lovability Condoms?

Lovability Condoms are good for 5 years from the date they are manufactured. You can find the expiration date conveniently identified on the back label of each condom as well as the secondary packaging in which the condoms are sold.

How should I dispose of my condoms? Are Lovability Condoms biodegradable / compostable?

The most important thing to know about how to dispose of your used condoms? Do not flush them down the toilet! They clog up pipes, and often find their way into our oceans and destroy marine life.


So what can and should you do with your used condoms? 


Lovability Condoms are made with 100% natural latex and are free of parabens and nasty chemicals, allowing them to be composted and biodegrade safely. That said, condoms are an (FDA) class 2 medical device, and there's an argument to be made that they be sent to a landfill to avoid contamination of your compost. Ultimately, it's your choice to decide how to discard your condoms.


If you choose not to compost condoms, try not to feel too bad about it. Condoms are one of the very few single-use items that arguably do a lot more good to save the planet  —  you're engaging in safe-sex and playing an important role in population control. And know that here at Lovability, our packaging aims to be  as sustainable as possible — made with recyclable paper, featuring a recyclable polypropylene cup, and to be carried in a reusable aluminum tin (which is itself recyclable with metals).

Do you sell non-latex condoms?

No :( We have not yet produced a polyurethane or polyisporene option. Latex alternatives have higher breakage rates and shorter shelf life. And when it comes to protection, lambskin or sheepskin condoms are inferior to latex condoms as they don't prevent the transmission of STIs. We'll keep looking for latex alternatives that are healthy and body safe.

Do you sell dental (oral) dams?

No :( but we're working on it. We recognize the importance of dams as a means of protecting you against the transmission of STIs during oral sex and expressing to your partner that you care about safe sex.


Until we do create a dam, here's a DIY demo on how to convert your Lovability Condom in to a dam :)

CONDOM INSTRUCTIONS

Let's Get It On! The condom, that is...


CAUTION: Lovability Condoms Contain Natural Rubber Latex Which May Cause Allergic Reactions.


Directions for Use


Latex condoms are intended to prevent pregnancy, HIV/AIDS, and other sexually transmitted infections.


1. Use a new condom for each act of sex.


2. Tear open the package carefully. Do not use fingernails, teeth, or anything that can damage the condom.


3. Before any sexual contact, place the condom on the head of the erect penis with the rolled side out. 


4. Lesions, pre-ejaculate secretions, semen, vaginal secretions and blood can all transmit infectious organisms.


5. Unroll or pull the condom all the way to the base of the erect penis. If the condom doesn’t unroll easily, it may be on backwards, damaged or too old. Throw it away and start over with a new condom. 


6. Immediately after ejaculation, hold the rim of the condom in place and withdraw the penis while it is still erect. Avoid spilling semen.


Dispose of a used condom by wrapping it in tissue and throwing it into the trash. Wash your hands with soap and water.


Precautions:


-- Do not re-use latex condoms.


-- Store latex condoms in a cool, dry place (below 100ºF) and avoid exposure to direct sunlight.


-- If the rubber material is sticky or brittle or obviously damaged, do not use the condom.


-- If the color is uneven or changed, do not use the condom.


-- Make sure there is adequate lubrication. If you add lubricant, use a water-based lubricant such as HALLELUBEYAH personal lubricant. DO NOT USE OIL-BASED LUBRICANTS, such as those made with petroleum jelly (e.g., Vaseline®), mineral oil, vegetable oil, or cold cream, as these may damage the condom.


Degree of STI Protection


Latex condoms reduce the risk of transmitting STIs by providing a barrier against the source of the infection.


-- Latex condoms are most effective against STIs such as HIV infection (AIDS) and gonorrhea that are spread by contact with the head of the penis.


-- Latex condoms are less effective against STIs such as Human Papillomavirus (HPV) and herpes. These STIs can also be spread by contact with infected skin that is not covered by the condom.


If you believe you have an STI, contact a health care provider. For more information on latex condoms or STIs, contact a health care provider or a public health agency.

PERSONAL LUBRICANT

What makes Hallelubeyah so Halle-F'ing-Lube-YAS!

Hallelubeyah is formulated with 100% purified natural kiwi vine extract, giving it an ultra-slippery and natural-feeling texture - just like your own natural juices. It’s also highly moisturizing, so a few drops go a long way. 

What ingredients are in Hallelubeyah?

Hallebuyah is made with only 7 simple ingredients:


* Aqua (deionized water) 
* Vegetable Glycerin – a humectant, which is a substance that attracts moisture to the skin. (see below on Glycerin) 
* Kiwifruit Vine Extract (Polysaccharides) - Kiwifruit vine extract yields a high amount of pectic polysaccharides. Polysaccharides are polymeric carbohydrate molecules. When extracted from the kiwi vine, polysaccharides are “film-like” and provide an exceptional form of lubrication, similar to the natural lubricant produced by the body. Hallelubeyah is made with 100% purified natural kiwi vine extract. 
* Xanthan Gum – a widely used food-grade ingredient used as a thickening agent. 
* Potassium Sorbate & Sodium Citrate – Trace amounts of preservatives to prolong the shelf life of Hallelubeyah. 
* Citric Acid – Intended to adjust the pH of Hallelubeyah (see below on pH) 
* Flavonoids (Grapefruit Seed Extract, GSE) – Flavonoids are groups of plant metabolites that are found in many fruits and vegetables. Flavonoids have been reported to have anti-microbial, anti-viral, anti-inflammatory and anti-allergic activities and are used to preserve Hallelubeyah.

What ingredients are NOT in Hallelubeyah?

Like our condoms, as importantly as what's in our premium personal lubricant is what's NOT.


Hallelubeyah’s smooth, gentle formula is free of all the icky stuff, and not made with parabens, hormones, harsh chemicals, animal products, artificial colors, flavors, fragrances, added sugars, soy or gluten.

What's the osmolality of Hallelubeyah?

In terms of a personal lubricant, osmolality refers to the product's ability to draw moisture from the skin. The World Health Organization (WHO) recommends using personal lubricants that have an osmolality below 1200 mOm/kg. We're proud to report that Hallelubeyah's osmolality is well below that number (the current batch was measured at 704-724 mOm/kg).

What's the pH balance of Hallelubeyah?

In terms of a personal lubricant, pH balance refers to the acidity or alkalinity of a product. Hallelubeyah has a pH of approximately 4.5, which is similar to a normal vaginal pH of 3.5 - 4.5. Normal vaginal pH indicates that there is the right amount of good bacteria (lactobacilli), and no overgrowth of the bad bacteria that can cause odor, irritation and sometimes infection. After all, life's about balance, right?

Tell me about Glycerin.

The most important factors that can alter the vaginal environment are osmolality and pH. For personal lubricant, osmolality refers to the product’s ability to draw moisture from the skin and pH refers to the acidity or alkalinity of the product. If the osmolality and pH of your lubricant are acceptable and in-balance (like Hallelubeyah), the super small amount of vegetable glycerin in the product is inconsequential.


Hallelubeyah is FDA 510(k) Cleared, proving its longstanding record of safety and effectiveness. Each batch is reliably and consistently tested to ensure that it is in the acceptable ranges for osmolality and pH according to the World Health Organization.

Can I use Hallelubeyah with sex toys?

Yes, Hallelubeyah is a water-based lubricant that is safe to use with silicone sex toys. As always, don't forget to wash up after.

Can I use Hallelubeyah with a condom?

Yes! Hallelubeyah is a water-based lubricant that is compatible with latex, polyurethane and polyisoprene condoms. 

Easy to clean up?

Hallelubeyah's non-messy, non-sticky and non-staining formula makes cleanup super easy.

Is Hallelubeyah vegan? Organic?

Hallelubeyah personal lubricant is made with the highest quality, plant-based ingredients. We don’t hold an official certification (yet!) as organic or vegan, but we only use the highest quality, body-safe ingredients, and NO animal products are used to make it - ever.

Is Hallelubeyah safe to use during pregnancy?

Hallelubeyah is safe and can be used throughout pregnancy and while breastfeeding. While Hallelubeyah is not a spermicide and does not harm you, the pH balance of Hallelubeyah can affect the movement of sperm (like other lubricants) and is NOT recommended to use while trying to conceive.


We always recommend speaking with your doctor before using any products with respect to pregnancy.

What does it mean for Hallelubeyah to be 510(k) Cleared?

To legally sell a personal lubricant to consumers in the United States, a company must notify the FDA of its intent to manufacture and sell the product and make sure that the product has gone through the proper due diligence and testing to ensure that the ingredients will not harm people. Personal lubricants are considered a Class II Medical Device and it’s important for consumers to know that their personal lubricant has been FDA Cleared.

 

For more information from the FDA on 510(k) Clearances, click here.

Is there a tamper-evident seal on Hallelubeyah?

Yes, each tube of lubricant is factory-sealed and comes with a tamper-evident seal. The seal is found at the base of the tube, and you'll need to unscrew the tube cap to remove it before use.

Is there a shelf-life for Hallelubeyah?

Hallelubeyah personal lubricant has a shelf-life of 3 years. Please check the expiration date stamped on your tube and do not use any of the lubricant after that date.

How should I store Hallelubeyah?

Hallelubeyah should be stored at room temperature (66-77°F / 19-25°C) and out of direct sunlight. Make sure to close the cap for purity after every use.

Where is Hallelubeyah made?

Hallelubeyah is made in the USA!

Is the packaging (plastic tube & cap) recyclable?
YES! Hallelubeyah tubes and caps are 100% recyclable. The tubes are made from polyethylene (#4) and the caps from polypropylene (#5).

BOMB BALM AROUSAL BALM

What's arousal balm?

Arousal balm is a product specially designed to increase sensitivity and enhance sexual response.

How does it work?

When applied to desired areas, it awakens nerve endings and heightens sensation as it increases blood flow. It provides a new, tingling sensation which starts your arousal process.

Who is it for?

Bomb Balm Arousal Balm was initially designed for vulva owners, however it can equally be used by penis owners as well - so it’s really made for everyone - her, him and/or them.

Can I use it if I have sensitive skin?

Bomb Balm Arousal Balm is a blend of natural ingredients and is ideal for delicate and easily irritated skin. If you are concerned we recommend testing a small amount on a sensitive area first. Also, please see our ingredient list to check if you have any allergies. If irritation does occur, discontinue use and wash with warm water. 

What will it do for me / my partner? 

Arousal balm is designed to start the process of arousal and enhance foreplay before intercourse and/or masturbation.

Why do I want it?

It’s great for beginning your pleasure journey. It’s very simple and easy to apply and provides a new tingling sensation which starts your arousal process.

When do I use it?

That’s really up to you - but ideally you should use it before any sexual encounter where you want to have increased sensations. However you can use it any time you want to show your vulva/penis (or other fun areas) some extra love and attention.


We recommend cleaning your hands before applying or re-applying.


How does it differ from lube?

Lubricant is an internal lubrication enhancer whereas Bomb Balm Arousal Balm is applied externally to begin and.or enhance the arousal process. For some that could include increased natural lubrication.

How does it differ from arousal serum?

It depends on the ingredients of the arousal serum but the main difference is consistency. Balms in general are thicker and stay on better wherever you apply them.

How big is it? How is it packaged? Can I travel with it?

Bomb Balm Arousal Balm is available in a generously sized 2 oz. reusable Lovability tin, allowing for easy access to the product. And, yes, our Lovability tins are ideal for travel as our Bomb Balm Arousal Balm fits well under the 3.4oz / 100ml TSA requirement.

What’s in it (ingredients)? 

Here's what's in Bomb Balm Arousal Balm:


Glycine Soja (Soybean) Oil, Hydrogenated Soybean Oil, Cocos Nucifera (Coconut) Oil, Butyrospermum Parkii (Shea Butter), Euphorbia Cerifera (Candelilla) Wax, Mentha Piperita (Peppermint) Oil, Prunus Armeniaca (Apricot) Kernel Oil, Persea Gratissima (Avocado) Oil, Cannabis Sativa (Hemp) Seed Oil, Tocopherol, Menthol, Simmondsia Chinensis (Jojoba) Seed Oil

Is it Vegan? Kosher?

It is not certified kosher but is vegan. There were no animal by-products at or near the making of this product.

Can I use it with (latex) condoms? 

No. Like most balms, Bomb Balm Arousal Balm is made with coconut oil, and coconut oil is not compatible with latex condoms.

What does "not compatible with latex condoms" mean 

"Not compatible with latex condoms" means that the ingredient(s) of a product (typically oil) may weaken the latex of a condom - that is, exposure to that ingredient may cause the condom to damage or break. 


Our arousal balm contains coconut oil and is intended to be used on private areas, so that's why it contains the warning. Studies vary as to how long and how much it takes for the latex to weaken once exposed. Better to be safe than sorry, of course, so make sure you wash the balm from the skin wherever applied with soap and water before using a latex condom


You can generally use oil-based lubes with non-latex plastic condoms, but check the directions on the packaging if you're not 100% sure. 

How should I store it? What’s its shelf life?

Ideally keep the tin flat and at moderate room temperature. We suggest you close the lid securely after each use. Once opened, our arousal balm has a shelf life of 12 months.

Any other uses? 

Oh hell yeah, the possibilities are endless. Here’s a list of a few but please let us know if you have some new awesome uses!


-- It relieves headaches when applied to temples of the head

-- It acts as an excellent moisturizer for any dry areas (including the tips of your hair, elbows and heels)

-- It acts as an amazing lip "plumper" when applied to your lips (all your lips!)


THREEPLAY MASSAGE CANDLE

Is it safe to pour the massage oil directly on to my skin?

ThreePlay Massage Candle melts at just above body temperature, so the massage oil will be warm to the touch and can be poured directly on to the skin.  

How do I use the ThreePlay Massage Candle?

Light the candle, and for best results we recommend allowing the candle to burn for 5 - 10 minutes until a pool of oil develops at the top and there is still a solid candle underneath. Then gently blow out the flame (you can use the tin top to limit any smoke or use a candle snuffer too). Once the candle is extinguished, either pour oil directly on to the desired areas or use your fingers to apply and massage into your partner's (or your) body. The warm massage oil gently absorbs into the skin, leaving it well moisturized and feeling silky soft. Reapply as you desire.

Who is it for? What will it do for me / my partner?

Our ThreePlay Massage Candle is designed for you to add to your intimate repertoire, be it solo or with a partner. Our candle encourages relaxation and exploration, a great way to get to know yourself and your partner better (and discover all those fab places on their body and yours).


What better way to enhance all your senses in one - candle, massage, scent, ambience, and more...

What are the ingredients? 

Here are the natural ingredients in our Three Play Massage Candle:


Hydrogenated Vegetable Oil, Glycine Soja (Soybean) Oil, Fragrance (Parfum), Cannabis Sativa (Hemp) Seed Oil, Prunus Armeniaca (Apricot) Kernel Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Cocos Nucifera (Coconut) Oil, Tocopherol, Benzyl Benzoate, Citronellol, Geraniol, Hydroxycityonellal, Limonene, Linalool.

Can I use it with latex condoms? What about polyurethane or lambskin condoms?

No, the oils used in ThreePlay Massage Candle are NOT compatible with latex condoms, such as our Buttercup Condoms (see above under Bomb Balm Arousal Balm for "What does 'not compatible with latex condom' means").  


If you use our candle in conjunction with a condom, make sure you wash the candle oil from the skin wherever applied with soap and water before using a latex condom. Alternatively, you can use a polyurethane (non-latex) condom, but read the instructions on the package to make sure they're compatible. 

What will it do for my skin?

ThreePlay Massage Candle melts down into a massage oil with a unique blend of six natural oils providing a professional slip that moisturizes your skin, leaving it healthier-looking, hydrated and ahh-ma-zing!

When do I use it?

You can use our interactive ThreePlay Massage Candle whenever you like. You can leave it open to scent your room. You can light it as a more traditional candle for mood light, pampering yourself by a candlelit bath or bedside and whenever you want to relax further, use the melted massage oil for solo or partner massages (foot, body, wherever) - and then of course you can use it for play!

Why is it called "ThreePlay"?

The ThreePlay Massage Candle is a candle and O-so-much more. Along with providing an intoxicating, seductive unisex fragrance (both when lit or not), it also delivers a luxurious warm massage oil or moisturizer, gently absorbing into the skin to leave it silky soft. This 3-in-1 massage candle is the perfect addition to your wellness “play” routine - whether that’s foreplay, after play, solo play, bedroom play, or bath play :)

Why is it such a great moisturizer? Is it greasy?

Hemp seed oil, one of the primary ingredients in ThreePlay Massage candle, has a fantastic slip factor for massage. And because it sinks into the lipid layer of the cells, skin is left soft and moisturized, without any greasy feel.

Can I use it as a lube? Is it unsafe if it gets inside my vagina?

No, our massage candle is not designed for intercourse or as a personal lubricant (please use it externally only). That said, it's important to us that we make our ThreePlay Massage Candle as safe as possible— it is vegan and phthalate-free, and contains mostly essential and natural oils. If it feels uncomfortable on any body part, wipe away with a towel.


ProTip: 

ThreePlay Massage Candle is great (long-lasting!) for giving the best “handie” - in bed or even in the bath.

Can I use it in the bath?

Not only can you, you should use ThreePlay Massage Candles in the bath!  


Candlelit baths are wonderful, now you’re able to interact with your candles and pour luxurious oil on yourself or your partner. You can either have an intimate massage or just have beautiful moisturized skin when you leave your bath.


Pro Tip: How amazing would it be to be able to give a "handie" in a seductive bath without having to worry about the “dry” rub under water. The massage oil from ThreePlay Massage Candle is so moisturizing it allows you to go a very long time without reapplying. Try it out and thank us later.

Is it Vegan? Cruelty-Free?

ThreePlay Massage Candle is both cruelty-free (developed without any tests on animals ) and vegan (the product does not include any animal-derived ingredients).

How is it made? Where is it made?

Our candle is hand poured and made in small batches in a solar-powered facility in California with premium natural, vegan, cruelty-free ingredients. 


Is your candle wax-based?

ThreePlay Massage Candle is an oil-based candle made from a blend six natural oils including hemp, apricot, jojoba, soy, coconut and vegetable oils. It is not wax-based.

Is it paraben free?

Yes, ThreePlay Massage Candle is paraben-free. It's made with natural ingredients and does not have any preservatives.

What’s the wick made of?

Our wick is made of cotton and is lead free.

How should I store it? What’s its shelf life?

Ideally keep the tin flat and at moderate room temperature. We suggest you close the lid securely after each use. Once opened, our ThreePlay Massage Candle has a shelf life of 12 months.

How should I care for my candle?

Trim the wick down to approximately ¼ inch prior to each lighting, being careful to prevent wick trimmings from accumulating in the wax pool (and into your massage oil) and allowing for the candle to burn uniformly. Burn your candle within sight, keeping it away from objects that can catch fire. Never leave your candle unattended or within the reach of children and pets. You can leave it open for room scent or simply replace the lid after use for easy portability.

Is it edible?

ThreePlay Massage Candle is NOT edible. Please do not consume the candle oil.

YOUR ORDER

When will my order ship?

Except for holidays and barring unforeseen circumstances, we will process and ship your order 24-48 hours Monday-Friday after purchase. 


Once your item is processed, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.


If your USPS tracking information has not updated, know that your order has shipped. USPS facilities are not always timely with scanning in packages or updating the tracking information. Once the package arrives at the local post office, however, a final ETA will be calculated.


For additional information not found on your tracking page, contact USPS directly at 1 (800) 275-8777.

How can I check the status of my order?

As soon as your order is processed and on its way to the post office, you’ll receive an email from us with a link to a dedicated page containing tracking information and order status for your order. If you do not see this shipping confirmation email in your inbox, please check your spam folder.

What if my order's tracking status is stuck on "confirmed"?

Every so often, local USPS facilities are not timely with scanning in packages or updating tracking info. Please allow 24–48 hours for your tracking to update. If your tracking status remains stuck on "confirmed" after 48 hours, shoot us an email at hello@lovabilityinc.com.

My package was never delivered

USPS sometimes marks a package as delivered when it leaves the processing center, even though it can take as long as 2-3 days before it arrives at your door. The best way to locate your package is to contact USPS directly. You can speak to their support team at 1 (800) 275-8777, reach out to them via email on their site, or stop by your local post office.

Do you offer shipping protection?

Yes, you can purchase Route shipping protection by adding "1 Click Protect" and updating your cart (look for the "+ ADD" button before you check out). 


Route offers tracking services and shipping protection which extends insurance for your online purchases that are lost or damaged in transit, or stolen immediately after the carrier’s proof of delivery where Route traces the transportation.

What if my address changes after I submit an order?

If you notice your shipping or billing address is incorrect after placing your order, email us as soon as possible at hello@lovabilityinc.com with your new address.

Is shipping discreet?

Yes. All Lovability orders ship in a plain white or brown shipping box from a mysterious return sender named “Lovability”. If she sounds sexy, it’s because she is. ☺


PLEASE NOTE FOR INTERNATIONAL ORDERS (i.e., orders outside the United States): we may be obligated to identify the contents of every package as required by customs.

Do you ship internationally?

We ship Lovability products exclusively to the U.S., Canada, UK, Australia and Sweden.


Due to the high cost and even higher frustration of shipping outside North America, we're in the process of re-imagining our international strategy by developing relationships with local retailers and regional distributers. Look for an announcement about that in the coming months :)

What forms of payment do you take?

We accept all major credit cards, Amazon Pay, Apple Pay, and PayPal. 


If you're using PayPal eCheck, please allow extra time for us to process your order since PayPal takes an additional 3–5 business days (or longer) to process the order, before our system is able to proceed with fulfilling and shipping your order.

Why won't my credit card go through?

If your transaction is not going through, please check that your credit card name, number, expiration date, and billing address are correct.

YOUR EXPERIENCE

Do you accept returns?

Returns can be made within 30 days of receiving an item provided the product is unused / unopened.  In that case, we offer a full refund for the purchase price of the item less the actual cost of return shipping via the return USPS label issued by Lovability.


Except for the WaterSlyde (see below), we do not accept exchanges and/or returns for any opened or used products. Further, due to the personal nature of condoms, all condom sales are final and not eligible for return, including any packs or kits in which they are included (Power & Pleasure, Bangover Prevention Kit, etc.).


To begin a return, please email us at hello@lovabilityinc.com.

What if my order is damaged or defective?

If an item isn't functioning properly or arrived damaged, please email us at hello@lovabilityinc.com with a photo(s) or video of the issue, and we’ll troubleshoot the problem with you or provide a replacement.

What if I'm just not satisfied with my order?

We get it. Sometimes things aren’t what you'd hoped. If you try a Lovability product and it just doesn’t meet your expectations, contact us  at hello@lovabilityinc.com within 30 days of receiving it. We’ll issue you store credit for what you paid for the product upon completion of a brief survey.

What about the WaterSlyde satisfaction guarantee?

If you're not satisfied with your WaterSlyde purchase for any reason (including that it doesn't fit your bathtub faucet), email us at hello@lovabilityinc.com within 90 days of receiving it. As long as the WaterSlyde is not damaged and is returned in its original packaging, we'll issue a full refund for the purchase price of the item less the actual cost of return shipping to Lovability via the return USPS label issued.

What's the easiest way to communicate with a human?

Shoot us an email at hello@lovabilityinc.com or text us at 1-310-956-1432. We're usually very quick to respond, even on weekends. In any case, you should expect to hear back from us with in 24 hours of your communication.

Do you protect my privacy online?

Yes, your privacy is of utmost importance to us! If you'd like to remove your information from our site, please email us at hello@lovabilityinc.com and we'll work with you to make sure that gets done.

WHOLESALE INQUIRIES

Where should I send inquiries or purchase orders regarding wholesale?

If you're a retailer or distributor and are interested in learning about wholesale opportunities (or placing an order), please email us at wholesale@lovabilityinc.com.  You can also find us on Faire and Bulletin platforms.

How can I get more information about Lovability products available for wholesale?

Click here to find more details and information about Lovability body-safe and empowering products on Range Me.

OUR AFFILIATE PROGRAM

How do I learn more about Lovability's affiliate program?

We're so happy you're interested. Click here to learn more about (and apply to join) our affiliate program!

Where should I send questions regarding Lovability's affiliate program?

Did we miss something? Give us a shout at hello@lovabilityinc.com.