FAQs
ABOUT OUR CONDOMS
• What size are your condoms?
Length: Our condoms are 7.4" long (unstretched), but have the capacity to stretch to over 15" long. They fit medium and large penises quite comfortably. For shorter penises, the condoms can still fit effectively; just don't unroll the condom all the way. The unrolled portion of the condom will sit like a ring on the base of the penis.
Width: Our condoms are 2.2" wide. If a condom is loose around the base of the penis, it is too large and can slip off during intercourse. Make sure the condom fits snugly before use.
• How does your sizing compare to other condoms?
Our condoms are similar in size to a 'size large' Trojan condom. They are a few milimeters shy of a Trojan Magnum condom in both length and width. They fit a large variety of penises comfortably because the latex is so thin and stretchy.
• Where are Lovability Condoms sourced?
An awesome farm-to-factory rubber plant/plantation in Malaysia. We’re proud to say our condoms are produced from super fresh latex tapped from local trees. Once the trees are tapped, our condoms are made right away. No wait means no icky latex smell! Fresh is good.
• Do you sell non-latex condoms?
Not yet. But it’s totally on our radar. We’ll send out an email whenever we offer something new (and probably a discount too).
• Are Lovability Condoms vegan?
Yes!
• Okay, what makes a condom vegan anyway?
Vegan condoms, like Lovability, are free of animal byproducts and never tested on animals. As animal lovers, we wouldn’t dream of testing on our furry friends. Many latex condoms are manufactured using a milk protein called casein. Some also contain milk powder. The use of either makes a condom not vegan.
• What ingredients are in Lovability Condoms?
All natural rubber latex tapped fresh (80.17%). Silicone oil, a hypo-allergenic, long-lasting lubricant of the highest grade (18.12%). Corn starch & magnesium carbonate powder, a natural material taken from corn kernels and an inorganic salt (1.71%).
• What ingredients are NOT in Lovability Condoms?
As importantly as what is in our premium Lovability condoms is what is NOT.
NO dyes! NO fragrances! NO parabens! NO detectable nitrosamines! NO spermicide (i.e., Nonoxynol-9)! NO PEGs! NO casein! No benzocaine!
ABOUT YOUR ORDER
• When will my order ship?
We aim for 1-3 days after purchase. Shipping time is subject to change based on your location. You’ll receive an email from us with your tracking info as soon as your order is processed and heading to the post office.
• Do you ship internationally?
Yes! We ship everywhere but the moon. Please note, however, that you are responsible for any inbound duties, taxes and other charges which your local customs authority deems appropriate.
• Is shipping discreet?
You bet. Expect a plain padded envelope from a mysterious return sender named “LVBLTY”. If she sounds sexy, it’s because she is. ☺
• Do you accept returns?
Unfortunately, due to the nature of our products, we cannot accept returns or exchanges. For customer service support, shoot us an email to hello@lovabilityinc.com. We’ll get back to you right away.
• What if my address changes after I place an order?
Let us know as soon as you can. If your order has already shipped, we’ll try to intercept the postal service and get it to you. If it hasn’t, easy squeezy! Just email us at hello@lovabilityinc.com with your new address.
• How can I check the status of my order?
Shoot an email to hello@lovabilityinc.com anytime, and we’ll let you know your exact order status. Or, keep an eye out for an email from us the day your order is shipped. Your USPS tracking number will be inside.
ABOUT YOUR EXPERIENCE
• What if I’m not satisfied with my order?
That won’t happen! Seriously, that’s never happened. However, if there’s an issue with how your order is handled during shipping or the state in which it arrives, we’ll help you resolve it right away. We don’t officially accept returns or exchanges, but unofficially we want you to have the bad ass, perfect condoms you ordered. Email hello@lovabilityinc.com for a speedy response.
• Do you protect my privacy online?
Yes. Your privacy is so important to us!
• What’s the easiest way to talk to a human?
Shoot us an email at hello@lovabilityinc.com or call/text us at 310-956-1432. We're usually very quick to respond, especially during the week, but you should expect to hear back from us within 24 hours of your communication.