Quick shipping – Orders are processed and shipped within two weeks of purchase unless you are notified of an exception. You are solely responsible for all shipping and handling costs. The risk of loss and title for products purchased on the Site pass to you upon our delivery to the carrier. If you experience a shipping issue, email firstname.lastname@example.org and we will do all we can to recover your lost product. We want you to have condoms as badly as you do.
Happy customer policy – Please direct your feedback, questions or concerns to Hello@LovabilityInc.com. We will try to get back to you within 24 hours. Building a strong, happy and connected community is our priority. Please reach out to us anytime with tips or suggestions.
Taxes – All orders are subject to our acceptance. With the exception of New York and California sales tax charged to New York and California residents – which we will collect – you will be solely responsible for all taxes related to your purchase, including sales, value-added, excise and customs taxes and duties. We have the right to charge you for any taxes that we are required to pay or in fact collect. But doing so is probably our least favorite part of the job.